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Frequently Asked Questions / Support

How long will my order take to arrive?

We are saying to allow 5 - 7 working days for delivery at the present time.

Why am I being charged import tax?

As our international products are shipped from various locations such as Hong Kong or Singapore, you may incur a customs fee.

The tracking number for my order shows that my product hasn't been shipped yet?

We did experience several shipping delays, if your product still doesn't show movement please let us know by giving us a call/email/chat. We will look into the issue for you and try to get it resolved as soon as possible.

I've got a faulty controller - how do I return it for a working one?

We are currently building a fully automated online returns procedure into our website, please bear with us while this is finalised and made available to all customers wishing to return items.

What's the reason for the long shipping delays?

We've had unprecedented demand for these products which has meant it's taking us longer than anticipated to get them to customers. If you want to get your hands on one faster, you can try one of our retailers listed above in the General Q&A tab.

Why can't I get a product in my region?

Products are available in a selected list of regions but we've got big plans to expand across the world with these. You can check the site to see where you can order a product from.

How do I go about returning an unwanted item?

We are currently building a fully automated online returns procedure into our website, please bear with us while this is finalised and made available to all customers wishing to return items.

Who are Propel?

Propel has been making high quality products in the category of flight and radio controlled devices since it was founded in the United States in 2006. For further information regarding our product please visit our website at www.propelrc.com.

What if my product flies away? What cover is there to replace it?

Unfortunately, fly away issues are not covered under our warranty. In most cases we are willing to work with you to find a suitable resolution, which may include a discount on a new body. Please get in touch with us directly to discuss your issue.

Why can't I get hold of replacement parts?

Bear with us - we're currently developing replacement parts and a plan to make sure people can get hold of them. You can now go to the page of the product you purchased and sign up to get updates on when spares become available. 

What happened to the Millenium Falcon that I saw at Celebration?

Don't worry, the Falcon is coming. We thought it deserved its own launch and we're going to be bringing it out in spring 2017.

Apart from via this website, where else can I buy a Propel Star Wars Drone?

The Propel Star Wars Drones are available in major retailers across the world as well as on this website. In the UK that includes Maplins, Argos, The Disney Store and Hamleys.

What age range are the drones intended for? Can I buy one for a younger child?

Our drones are intended for all those aged 14 years and up.

How do I get my Propel Star Wars Drone flying? Do I need training?

Each drone comes with its own flight manual; you can download copies here:

 

Why do the Propel Star Wars Drones cost what they do?

Our Propel Star Wars Drones retail at £199.99 because of the high-spec technology involved. We've really worked hard to make an innovative, one-of-a-kind product that's light, easy to fly but packs a punch in a dogfight and we're really happy with the product we've produced.

How do I fly manually as opposed to Auto Start?

1. Make sure that you have fresh batteries in your Remote Control (RC)
2. Turn OFF your RC.
3. Push the Left Stick all the way down (and keep it down)
4. Turn the Barometer Wheel forward until you hear a click (that means the Barometer Wheel is locked)
5. Put your Star Wars (SW) Drone on a flat surface
6. Turn ON your SW Drone.
7. Turn ON your RC.
8. Sync as usual [left stick all the way up (you hear a beep) and all the way down (you hear another beep)]
9. Choose your Speed.
10. The moment you push the Left Stick forward, the propellers will turn and your SW Drone will fly!!!

(To go back to Auto Start, turn OFF your RC again. Unlock the Barometer Wheel by wheeling it down, and push the left stick forward to mid-position. That's it, your drone is ready for Auto Start again.)

I've got a faulty product - how can I return it for a working one?

We are currently building a fully automated online returns procedure into our website, please bear with us while this is finalised and made available to all customers wishing to return items.

I'm having issues with the display case not lighting up or playing sound.

Ensure that your case is fully charged, if no lights or music come on it is more than likely not charged enough for these features to work.

Can't find an answer to your question?